Send a support request

Pick a guide for the problem

• Cannot connect
• Find the error in the log
• Check lag and TPS
• Back up and restore

What to include

Use a short subject and explain one problem per email. Include your game edition, server version, software or modpack version, and the steps that trigger the problem.

Logs help

Copy the relevant error and explain any change made just before the issue started. Redact passwords, tokens, IP addresses you wish to keep private and other personal details. Keep your own backup before changing files.

Follow the same thread

Reply to your original email when you have more information. A new email about the same problem splits the history. This page doesn’t create a ticket number, and we don’t promise a response time.

Urgent world problems

Stop making changes if you think a world is damaged. Preserve a separate copy before trying a restore or changing versions. Our guides cover common checks, but a guide cannot guarantee recovery of lost data.